About Us

Serving UAE communities since 2010 

National Ambulance (NA) was established in 2010 to provide quality pre-hospital emergency medical services for the people of the United Arab Emirates in line with the nation’s healthcare objectives. Serving and working with both the government and private sectors, National Ambulance delivers quality emergency care consistent with international standards by utilising modern technology and evidence-based practices to meet its core objectives of saving lives and serving communities.

Supported by fully integrated Ambulance Communications Centres and utilising an advanced fleet of vehicles, National Ambulance provides public and private emergency medical services (EMS) to patients in the UAE. National Ambulance directly serves the public in the Northern Emirates through the dedicated 998 emergency ambulance number and plays a key role in the UAE’s vital frontline emergency response, working in close coordination with emergency service partners under the umbrella of the Ministry of Interior and the Ministry of Health and Prevention.

National Ambulance is also a key partner in national emergency response to mass casualty disasters and crisis working with other emergency service providers across the country to protect the public under the lead of the National Emergency Crisis and Disasters Management Authority (NCEMA). As part of this National Ambulance is a lead member of the NCEMA Federal Response Committee, and a member of the Northern Emirates’ Higher NCEMA Committee and the Executive NCEMA Committee.

National Ambulance’s specialised teams provide different levels of emergency pre-hospital care through contracted or stand-alone services for a wide range of emergency-related requirements from basic to advanced emergency medical services (EMS), emergency medical coverage at private and public events, non-emergency patient transport, helicopter emergency medical services and ongoing onsite medical support.

Through its internationally recognised Training Centre, accredited by the American Health Association (AHA), the National Association of Emergency Medical Technicians (NAEMT) and the American Health and Safety Institute (ASHI), National Ambulance offers training for the community in first aid, CPR AED and other health awareness issues, as well as internationally accredited courses for healthcare professionals and EMS workers. It is also an authorised National Registry of Emergency Medical Technicians Recertification site.

At National Ambulance, operational capability and service management and delivery are enhanced and supported by experienced professionals in Clinical Services, Human Resources, Information Technology, QHSE, Finance, Education, Fleet and Supply Chain. This integrated team approach enables National Ambulance to deliver an effective and efficient response at all times and in all situations.

Through clinical governance, National Ambulance ensures compliance with local regulations and maintaining international standards so that patients receive the best possible care. Excellence at National Ambulance has been recognised through ISO 9001, ISO 14001 and ISO 45001 certification; and its services are internationally accredited through Joint Commission International (JCI).

• Delivering reliable emergency medical services in the UAE
• Utilising a modern fleet consistent with international standards
• Operating the 998 frontline emergency ambulance service in the Northern Emirates
• Dedicated Communications Centre equipped with the latest EMS communication technologies 
• Utilising latest technology and emergency medical equipment
• Internationally recognised training centre accredited by AHA, NAEMT and ASHI
• An authorised National Registry of Emergency Medical Technicians (NREMT) recertification site
• Accredited by Joint Commission International (JCI)
• ISO 9001, ISO 14001 and ISO 45001 certified